Privacy Policy

01 Introduction

Your privacy is of utmost importance to KBS-LOS (“Company”, “we”, “our”, “us”).

KBS-LOS is a Loan Origination System (LOS) used by Krishna Bhima Samruddhi Local Area Bank Ltd for sourcing, onboarding, verification, processing, and management of loan applications.

This Privacy Policy explains how we collect, use, process, store, share, retain, and protect your personal and sensitive information in compliance with:

Information Technology Act, 2000
RBI guidelines
UIDAI Aadhaar regulations
Applicable banking and financial laws in India

By accessing or using KBS-LOS, you agree and consent to the practices described in this Privacy Policy.

02 Scope of This Policy

This policy applies to information collected through:

● KBS-LOS Mobile Application
● KBS-LOS Web Portal
● Authorized loan agents
● Third-party verification systems

03 Definitions

User Loan applicant, co-applicant, or guarantor

Agent Authorized field officer / bank employee

SPD Sensitive Personal Data (Aadhaar, PAN, Bank Details)

04 Information We Collect

4.1 Personal Information

Full Name, DOB, Gender, Mobile, Email, Address, Marital Status, Education & Occupation, and Photograph (live capture).

4.2 Aadhaar Information (KYC Only)

Collected strictly as per UIDAI & RBI norms:

Aadhaar Number (masked wherever applicable)
Aadhaar e-KYC response and verification status
Name, DOB, Gender as returned by UIDAI

❗ We do NOT store Aadhaar OTPs or biometric data.

4.4 Banking Information

Bank Account Number, IFSC Code, and verification status.

🚫 Restricted Data

Debit/Credit card details, ATM PIN, Net banking passwords, UPI PIN

4.6 Location Information

For compliance and fraud prevention, we collect live GPS location of agents during application creation and field verification. Access is permission-based.

05 Purpose of Data Collection

● Loan application onboarding
● Aadhaar-based KYC verification
● PAN & Bank validation
● Fraud & Risk management
● Credit underwriting
● Regulatory compliance

06 Third-Party Verification

We use RBI-compliant certified providers for Aadhaar, PAN, Bank verification, and Credit bureau checks.

SSL/TLS ENCRYPTED ISO 27001 PCI-DSS COMPLIANT

07 Data Sharing & Disclosure

We do not sell or rent your data.

Data is shared only with Krishna Bhima Samruddhi Local Area Bank Ltd, authorized bank employees, and regulatory bodies (RBI/UIDAI) on a need-to-know basis.

09 Data Storage & Retention

● Data is stored on secure servers located in India.

● Retention follows RBI, IT Act, AML & KYC regulations.

● Data is retained only for legally required periods and securely deleted thereafter.

10 User Rights

Access: View your personal data stored with us.

Correction: Update inaccurate information.

Deletion: Subject to legal and loan obligations.

Withdrawal: Revoke consent (may halt processing).

11 Data Security Practices

While we take all reasonable precautions, no system is completely secure. We implement:

✔ SSL Encryption

✔ Role-based Access

✔ Audit Logs

✔ Restricted Access

14 Phishing & Fraud Awareness

KBS-LOS will NEVER ask for:

OTPs PINs Passwords Card Details

Report any suspicious activity immediately to our grievance cell.

17 Grievance Redressal

Krishna Bhima Samruddhi Local Area Bank Ltd

5th Floor, Fortune Chambers, Image Garden Function Hall Lane, Silicon Valley, Madhapur, Hyderabad – 500081, Telangana, India.

Customer Care

040-41923047

040-23113232

info@kbsbankindia.com

Cyber Fraud Reporting

cyberfraudcarektk@kbsbankindia.com

All complaints are handled as per RBI grievance redressal norms.